Returns & Exchanges
At Capsules, we want you to be completely satisfied with your curated wardrobe additions, which is why we offer a seamless 30-day return policy for all unworn garments in their original condition. Whether the fit isn't perfect or you've changed your mind, we are committed to making your exchange or refund process as effortless as possible.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn items with original tags attached into the original shipping box or a secure mailer to ensure they arrive safely.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier or drop it at an authorized collection point; you will receive a notification once your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing